baji game Privacy Policy

We collect information in various ways in order to provide and improve baji game services. The types and sources of information collected are described in detail below.

1.1 Information You Provide

Information you provide directly when registering an account or using our services:

• Full name and date of birth
• Mobile number and email address
• National ID or passport details for identity verification
• Mobile wallet details for transactions (bKash, Nagad, Rocket, Upay)
• Messages and complaints sent to our customer support

1.2 Automatically Collected Information

Information generated automatically when you use our platform:

• IP address and device type
• Browser type and operating system information
• Activity logs on the platform (login time, game history, transactions)
• Information collected through cookies and similar tracking technologies
• Geographic location (approximate location based on network)

1.3 Information Received from Third Parties

Where necessary, we may collect limited information from identity verification service providers and fraud prevention specialists. This information is used solely to ensure the security of your account.

We use the information we collect only for the purposes listed below. Your information is never used for unnecessary purposes.

2.1 Service Operation and Improvement

• Creating, managing, and keeping your account secure
• Processing deposits and withdrawals
• Providing bonuses and promotional offers
• Creating a personalised experience
• Monitoring and improving platform performance

2.2 Legal and Security Obligations

• Completing the identity verification (KYC) process
• Preventing money laundering and fraud
• Preventing access by minors (21+ verification)
• Complying with applicable laws and regulations

2.3 Communication and Support

• Responding to your queries through customer support
• Sending important account-related notifications
• Sending promotional information with your consent

The baji game website and application use various types of cookies and similar technologies to help improve your browsing experience.

3.1 Types of Cookies

• Essential Cookies: Required to maintain your login state and ensure security.
• Functional Cookies: Help remember your preferences (such as language settings).
• Analytics Cookies: Collect information about how our platform is used, which helps with service improvement.
• Advertising Cookies: Used to show relevant ads based on your interests.

3.2 Cookie Controls

You can disable cookies from your browser settings. However, please note that disabling essential cookies may prevent some core features of the platform from working properly.

We never sell your personal information or share it with third parties for commercial purposes. However, limited information may be shared in the specific circumstances below.

4.1 Service Partners

We work with trusted third parties for payment processing (such as transactions via bKash, Nagad, Rocket, Upay), identity verification, and fraud prevention. These partners receive only the information needed for their specific role and are bound by the same level of confidentiality obligations.

4.2 Legal Requirements

We may be required to provide information in response to a court order or a lawful request from a law enforcement authority. In such cases, we provide only the information legally required.

4.3 Business Changes

In the event of a merger, acquisition, or asset transfer, user information may be transferred. We will notify you in advance in such circumstances.

baji game uses industry-standard security technology to keep your personal information safe. The key elements of our security framework are described below.

5.1 Technical Security

• SSL/TLS encryption is used for all data transfers
• Stored data is protected with AES-256 encryption
• Regular security audits and vulnerability assessments are conducted
• Two-factor verification (OTP) is in place

5.2 Organisational Security

• Only authorised staff have access to user information
• All staff are trained and contractually bound to protect confidentiality
• A rapid-response protocol exists for data breach incidents

5.3 Limitations of Security

While we do our best to ensure the highest level of security, no one can guarantee complete security on the internet. We therefore advise you to keep your account password confidential and avoid logging in from unfamiliar devices.

We retain your information only for as long as necessary. The following factors determine how long information is kept:

• The duration your account remains active
• The minimum retention period required by legal obligations
• The time needed to resolve disputes or legal claims
• The period required under financial regulatory rules

Some information may need to be retained for a legally defined period even after an account is closed. After that period, the information is securely deleted.

If you have an account with baji game, you have the following rights regarding your personal information.

7.1 Right of Access and Correction

You can view the information stored in your account at any time and request corrections to any inaccurate information. Basic details such as name, address, or contact information can be updated directly from your account profile.

7.2 Right to Deletion

You may request that your personal information be deleted. However, information that must be retained to meet legal obligations may not be possible to delete.

7.3 Right to Object to Processing

You may object to receiving marketing communications and opt out of such communications. To make this request, please contact our customer support team.

7.4 Right to Data Portability

You may request a copy of the information we hold about you in a portable format. Such requests can be submitted via live chat or email.

baji game strictly does not provide services to individuals under the age of 21. You are required to provide your date of birth at registration, and age is confirmed during the identity verification process.

If we find that a minor has created an account using false information, that account will be closed immediately and the associated information will be deleted.

For more information on responsible gaming and to understand our age verification process, we recommend reading our Responsible Gaming Guidelines.

Our servers and data processing infrastructure may be located in various countries. Even if your information is stored or processed outside Bangladesh, we ensure that the same high standard of protection is maintained everywhere.

For data transfers to third countries, we ensure appropriate contractual safeguards are in place so that the level of protection for your information is not reduced.

We may update this Privacy Policy from time to time. Changes will be communicated by updating the "Last Updated" date at the top of the page. For significant changes, we will notify you directly via email or a platform notification.

Continued use of the platform after a policy change will be considered acceptance of the new policy terms. We therefore recommend visiting this page regularly.

To learn more about our platform, visit the About Us page, which outlines baji game's goals and commitments.

If you have any questions or concerns about this Privacy Policy, or to submit any request regarding your information, please get in touch with us. Our customer support team is available 24/7, seven days a week, via live chat and email in both Bengali and English.

Email:

[email protected]

For answers to common questions, you can visit our Frequently Asked Questions (FAQ) section, which contains answers to questions about accounts, payments, and privacy.